OVERVIEW

Our assertiveness course was designed for every person that wants to know a lot more about his or her attitude and assertiveness style. This 2-day process will help you to have the knowledge and the tools on how to transfer energy that may have been bound into non-constructive behaviour into assertive, productive behaviours. It will give you the confidence to challenge your mental frameworks that currently might limit your thinking and your acceptance of yourself and others. You will understand the true meaning of terms like attitude, assertiveness, aggression and self-esteem. Finally, this workshop will also assist you in releasing the latent power within you, to learn to stand up for yourself within standing someone else down!

Target group: All employees that needs to learn to be less passive or aggressive and more assertive in their daily behaviour.

MAIN OUTCOME OF THE COURSE

1: ASSESSING MY CURRENT ASSERTIVENESS

• Assertiveness inventory
• SPIRO Assessment
• Conflict styles assessment

2. UNDERSTANDING THE DEFINITIONS

• Assertiveness
• Aggressive behaviour
• Passive behaviour
• Self-esteem
• Self-confidence
• Conflict Management

3. DIAGNOSING YOUR ASSERTIVENESS

• How assertive are you?
• Behaviour types
• Consequences and signs of non-assertive and aggressive behaviour
• General consequences of assertive behaviour
• Comparison of behaviour styles

4. SOLUTIONS TO YOUR CURRENT BEHAVIOURAL STYLE

• A healthy self-image, projected by self-confidence
• Challenging your behavioural rules
• Interpersonal and effective communication
• Understanding Ego states in communication, assertiveness and conflict
• Style profile interpretation (SPIRO)
• Assertiveness rules and verbal and non-verbal communication tips
• Understanding interpersonal Transactions (Transactional Analysis)
• Understanding listening and communication skills

5. ASSERTIVENESS AND CONFLICT MANAGEMENT TECHNIQUES

• Explanation, applications, simulations and role-plays of all the different assertiveness techniques and conflict management techniques.

6: SUSTAINING YOUR NEWLY ACQUIRED SKILL

• Effort vs. ability
• Sustaining your assertiveness

8 - 15 participants

2 days

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